Privacy Policy

Westclean Exteriors (ABN 98 909 219 093) (“Westclean”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that you provide to us directly, including:

• Name, phone number and email address
• Property address and details about the work required
• Photos of the property taken before, during and after a job
• Payment details (processed by secure third-party providers)
• Any messages you send us via the website, SMS, email or social media

2. How We Use Your Information

We use your information to:

• Provide quotes, schedule jobs and deliver our services
• Communicate about bookings, invoices and follow-ups
• Maintain records of work completed for warranty and insurance purposes
• Improve our services and (with consent) feature work in marketing materials
• Comply with our legal obligations

3. Disclosure

We do not sell your personal information. We may share it with trusted third parties only where necessary, including: payment processors, accounting software, scheduling tools, and where required by law. We never share identifying details (e.g. your address) in marketing material without your written consent.

4. Storage & Security

Your information is stored securely in encrypted cloud systems and access is limited to authorised personnel. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.

5. Cookies & Website Analytics

Our website may use cookies and basic analytics to understand how visitors use the site and improve performance. You can disable cookies in your browser settings; the site will still function normally.

6. Your Rights

You have the right to access the personal information we hold about you, request corrections, or ask us to delete it (subject to our legal record-keeping obligations). To make a request, contact us using the details below.

7. Photographs of Your Property

We may take before/after photos as part of our standard quality process. These will not identify your address or personal details in any public context without your written consent. You can opt out at any time before or during the job.

8. Changes To This Policy

We may update this policy from time to time. The latest version will always be available on this page with the “Last updated” date.

9. Contact

Questions or privacy concerns? Email info@westclean.com.au or call +61 407 379 270.